Play Responsibly at gtc99

Responsible Gaming at gtc99

At gtc99, we believe that gaming should always remain a form of entertainment — never a source of financial stress or personal hardship. As Bangladesh's trusted online gaming destination, we take our responsibility to our players seriously. Every feature on our platform is designed with your wellbeing in mind, from the games you play to the limits you set.

This page explains the responsible gaming tools available to all gtc99 members, warning signs of problem gambling, and how to access support. Players must be 21 years or older to register and play at gtc99. We ask all players to read this page carefully and make use of the tools provided to stay in control of their gaming habits.

How to Use Responsible Gaming Tools

All gtc99 members can access responsible gaming tools directly through their account settings or by contacting our support team. Here is how to apply the most commonly used protections:

• To set a deposit limit: go to Account Settings, select Deposit Limits, enter your preferred daily or weekly cap, and confirm. The limit takes effect immediately.
• To activate a time-out: contact support or visit Account Settings, choose Time-Out, and select a duration of 24 hours, 7 days, or 30 days. You will be logged out and cannot log back in during this period.
• To request self-exclusion: email [email protected] with the subject line 'Self-Exclusion Request'. State the desired duration (minimum 7 days, up to permanent). Our team will action your request within 24 hours.
• To enable reality checks: in Account Settings, turn on Session Reminders and set the interval (e.g., every 30 or 60 minutes). A pop-up will notify you of your session duration and balance at each interval.

Any decrease in a deposit limit takes effect within 24 hours. Any request to increase a limit or end a self-exclusion period early will require a mandatory cooling-off period and identity verification. We take these processes seriously to protect your wellbeing.

Signs That Gaming May Be Becoming a Problem

Problem gambling can affect anyone. The following warning signs may indicate that your relationship with gaming has shifted from healthy entertainment to something that needs attention:

• Spending more money or time gambling than you originally planned.
• Chasing losses — continuing to play in an attempt to win back money you have lost.
• Gambling with money needed for essential expenses such as rent, food, or bills.
• Feeling anxious, irritable, or restless when not gambling, or when trying to cut down.
• Hiding your gambling activity from family, friends, or colleagues.

If any of these signs feel familiar, please reach out. You are not alone, and help is available. Contact our support team at [email protected] — we are here to listen and to help you access the right tools or external resources.