Privacy Policy

Introduction

gtc99 is Bangladesh's trusted online gaming destination, offering cricket betting, live casino games, slots, crash games, and fish shooting titles to players across Dhaka, Chittagong, Sylhet, Khulna, and beyond. We are deeply committed to protecting the privacy and personal data of every registered member and visitor who accesses our platform.

This Privacy Policy explains in plain language what personal information gtc99 collects when you use our website and services, how we use and store that information, when we may share it with third parties, and what rights you hold over your own data. By creating an account or using any feature of gtc99, you acknowledge that you have read and understood this policy.

Information We Collect

gtc99 collects only the information necessary to provide you with a safe, personalised, and fully functional gaming experience. We group the information we collect into two broad categories: information you provide directly to us, and information we collect automatically when you use our platform.

Information You Provide Directly

• Full name, username, date of birth, and national identification details collected during account registration.
• Email address and mobile phone number used for account verification, security alerts, and support communications.
• Payment account identifiers such as bKash, Nagad, Rocket, or Upay wallet numbers provided when you make deposits or request withdrawals.
• Identity verification documents (e.g. National ID card, passport scans) required for KYC compliance and fraud prevention.

Information Collected Automatically

• Device data including IP address, browser type, operating system version, and device identifiers to ensure platform security and stability.
• Session logs and gameplay activity records, including game history, wager amounts, and outcomes, used for account integrity checks and dispute resolution.
• Cookie and tracking data collected via browser cookies and similar technologies to remember your preferences and improve site performance.

How We Use Your Information

The personal data gtc99 collects is used for specific, clearly defined purposes. We do not process your information in any manner inconsistent with the purposes listed below:

• Account creation and verification — to confirm your identity, validate your eligibility to play, and fulfil KYC obligations required for responsible gaming compliance.
• Transaction processing — to handle deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests to your nominated payment account.
• Customer support — to respond to your inquiries, resolve account issues, and provide technical assistance in a timely manner.
• Security and fraud prevention — to monitor transactions and account activity for suspicious patterns, protect against unauthorised access, and investigate potential violations.
• Personalisation and platform improvement — to tailor promotions, game recommendations, and on-site experience based on your preferences and gameplay history.
• Marketing communications — to send promotional offers, bonus updates, and seasonal campaigns (e.g. Eid specials, Pohela Boishakh offers) via email or SMS, only where you have given explicit consent.

We may also use aggregated, anonymised statistical data derived from your usage patterns to analyse platform performance and plan service improvements. Such aggregated data contains no personally identifiable information and cannot be used to identify you individually.

Cookies and Tracking Technologies

gtc99 uses cookies and similar tracking technologies to improve your browsing experience, maintain your session state, and gather analytics data that helps us refine our platform. Cookies are small text files placed on your device when you visit our website.

Essential Cookies

Certain cookies are strictly necessary for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and preference cookies that remember your chosen language and display settings. You cannot opt out of essential cookies without disabling core platform features.

Analytics and Performance Cookies

We use analytics cookies to understand how visitors interact with our website — for example, which pages are most visited, how long users spend on particular sections, and which game categories attract the most interest. This data is used in aggregate form only and is not linked to your personal identity. You may disable analytics cookies through your browser settings without affecting your ability to use gtc99's core services.

Sharing Your Information

gtc99 does not sell, trade, or rent your personal data to any third party for commercial purposes. We may, however, share certain information with trusted partners and service providers in the following limited circumstances:

• Payment processors and financial service partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who need transaction details to complete your deposit or withdrawal requests securely.
• Game technology providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, who may receive anonymised session identifiers necessary to deliver their game software via our platform.
• Fraud prevention and identity verification service providers who assist us in fulfilling our KYC obligations and maintaining a secure gaming environment for all users.
• Law enforcement agencies or regulatory authorities when we are legally obligated to disclose information, for example in response to a valid court order, subpoena, or government investigation.

All third-party service providers who receive your data are contractually obligated to handle it in accordance with applicable privacy standards and to use it solely for the purpose for which it was shared. gtc99 remains responsible for ensuring that these data-sharing arrangements do not compromise your privacy rights.

Payment Data and Security

All financial transactions on gtc99 — including deposits via bKash, Nagad, Rocket, or Upay, and card payments via Visa and Mastercard — are processed through secure, encrypted payment gateways. gtc99 does not store full card numbers, CVV codes, or mobile banking PINs on our servers. Payment credentials are transmitted directly to the respective payment processor and are never retained by gtc99.

We retain records of transaction amounts, dates, and payment method types (e.g. bKash, Nagad) for the minimum period required to fulfil our accounting, customer support, and compliance obligations. All stored financial records are protected with access controls that restrict visibility to authorised personnel only.

Your Rights Over Your Personal Data

gtc99 respects your rights as a data subject. Registered account holders have the following rights regarding their personal information held by gtc99:

• Right of Access — you may request a copy of all personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to Rectification — if any of your personal datais inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure — in certain circumstances (for example, where we no longer have a legitimate purpose for retaining your data), you may request that we delete your personal information from our records.
• Right to Restrict Processing — you may ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to Withdraw Consent — where our processing of your data is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Data Rights Request'. We will acknowledge your request within 5 business days and aim to resolve it within 30 days. In some cases, we may need to verify your identity before actioning a request.

Data Retention

gtc99 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. Active account holder data is retained for the duration of the account and for a minimum of 5 years following account closure, in accordance with standard financial record-keeping requirements.

Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be associated with your identity. If you request erasure of your data before the mandatory retention period has elapsed, we will inform you of the minimum period we are required by law to retain your data and action the deletion at the earliest permitted opportunity.

Children's Privacy

gtc99 is strictly an adult gaming platform. Our services are intended solely for users who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. By registering an account, you confirm that you meet the minimum age requirement of 21+.

If gtc99 becomes aware that a user under the age of 21 has registered an account or provided personal data without appropriate parental consent, we will take immediate steps to close the account, delete all associated personal data, and reverse any transactions where technically feasible. If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately at [email protected].

Third-Party Links

The gtc99 website may contain references to third-party services such as payment providers and game studios. These third parties operate under their own independent privacy policies, and gtc99 accepts no responsibility or liability for their data practices. We encourage you to review the privacy policy of any third-party service before sharing your personal information with them.

Changes to This Privacy Policy

gtc99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered account holders by email or via an in-platform notification.

Your continued use of gtc99 following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend checking this page periodically to stay informed about how we handle your personal data.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gtc99 handles your personal data, our support team is available to assist you. We are committed to responding to all genuine privacy inquiries in a prompt and thorough manner.

You can reach our privacy support team by email at [email protected]. Please include 'Privacy Inquiry' in the subject line of your message so we can route your request to the appropriate team member as quickly as possible.